How is my price determined?

Your price is primarily determined by:

  • The product you select
  • The total number of colors needed for printing
  • The size of your order
  • *Embroidery Only: total stitch count

Other factors such as personalization or special requests also affect cost.

What's your turnaround time?

Orders are generally delivered in two weeks. Customers who are concerned about meeting deadlines should contact a Service/Sales Representative. Rush orders on customized apparel items are available for a 25% rush charge. Rush orders are generally delivered within one week. Delivery times may vary.

Can I supply my own blank garments for printing?

Yes, you absolutely can. We source our own garments from pre-qualified suppliers but you can bring your own garments as well.

What is your minimum order requirement?

 is your minimum order requirement ?

  • Screen printing - 24 pieces (tees) & 36 pieces (fleece). 
  • Embroidery - 12 pieces

Variety of styles may be combined to reach a minimum order requirement.

Can I get a sample before I order?

A sample printed with your custom design is automatically sent for orders over 5,000 pieces as part of the approval process. For orders that don’t automatically qualify, this printed sample is also available for a non-refundable $100.00 fee.

Give us a call at 1-833-974-2684, and one of our service representatives will be happy to arrange shipment of a blank sample, usually for a small fee, or a printed sample.

What happens after I place an order?
  • Each order is reviewed by our design team to ensure that there are no issues and it is print ready.
  • For complex orders, we may send an additional email with picture proofs for your approval before we process your order.
  • Your products are then decorated using your selected method (Screen Printing, Digital Printing, Embroidery etc.)
  • After your items are decorated, they will be shipped, and delivered to your door by your guaranteed delivery date.

You can always follow up on the progress of your order by clicking My Account / My Orders.

Can I get a quick quote?

There are three ways to get a quote:

  • Use the pricing estimator on the main page to see our pricing.
  • Use our Design lab to provide a quick, accurate price quote with no obligation to buy.
  • Give us a call - 833.974.2684 and speak with a Service/Sales Representative.
Can I cancel my order?

We hope you never have to cancel an order with us, but we understand that it sometimes happens. You can cancel at any time prior to the order going into production.Once items have been imprinted with your design, we can no longer accept a cancellation.

  • To cancel an order, log into My Account, find the correct order, click on the “Order ID" number, and click on the "cancel" button at the bottom right side of the page. The status of that order will change to "canceled".

or give us a call - 833.974.2684

How do I change my order?

If you need to change your order for any reason, please contact our Customer Service Representative and they’ll be happy to assist you.

If your order is labeled “Production”, you will not be able to make changes to your order or shipping address.

Please note that once an order begins production, you can no longer make any changes and we cannot stop the shipment of your order.

Can I place my order over the phone?

Yes. Just call our customer service team at 833.974.2684. You can reach us anytime from 9:00 a.m. to 6:00 p.m. PST, Monday through Friday.

How do I place an order?

To place an order, follow the steps below.

  • Go to our Design Lab to design your t-shirt.
  • After finishing your design, click the "Buy" button at the top right.
  • Proceed through the checkout process and pay using a credit card.
  • Once payment has been made you will receive a confirmation email with the overview of your order and a receipt.
What is your Return / Cancellation Policy?

Once items have been imprinted with your design, we are unable to provide a refund.

If your order contains printing errors or defective goods, we will of course take back the product and refund your money or send you a new product.

Please let us know if you are not completely satisfied with your order so that we can promptly fix the problem at no cost to you.

What are your shipping methods?

We offer several shipping methods. We use different shipping carriers depending on the size of the order and destination.

Standard Shipping (48 contiguous states)

Usually delivered in 3-6 business days.

Expedited Shipping

Add 25% to your order total. Usually delivered in 2-4 business days.

The Printing Company has no influence on the final delivery by the delivery service.

If you have any questions regarding shipping, please give us a call at 833.974.2684 and a customer service representative will be happy to assist you!

Can I ship with my own shipping account?

Yes. Just let us know and we will be happy to help.

How can I track my order?

A tracking number will be automatically sent to you via email as soon as your order ships out.

You can always track your order's process in My Account / My Orders.

For deliveries inside the United States, tracking is offered for all shipping methods.

Do you ship to military addresses?

Yes. We provide shipping for orders to military addresses and APO boxes via USPS.

What if the product is damaged in the mail?

We are not responsible for loss or damage of products in transit. We ask that you check shipment upon delivery for total product count and condition. Any shortage in total product count or evidence of damage to goods must be noted and reported to the carrier's office.

You can also contact our Customer Service Representative and they’ll be happy to assist you.

Can I pick up my order?

Yes! We are located in Redmond, WA. You are welcome to set a pick up date and time with one of our Service/Sales Representatives.

What types of payment do you accept?

We accept any major credit and debit card (Visa, Mastercard, American Express, Discover), Paypal, Bank Wire, Money orders, Checks and a purchase order (for schools, universities, government organizations).

All payments will be processed in USD. If your credit card company or bank uses a different currency, the final transaction price may differ due to currency exchange rates.

Do you accept purchase orders from schools or other organizations?

Yes. We accept purchase orders from most government and educational institutions and some businesses. To submit your request for payment by PO, fill out the PO form in the payment section of the checkout. A physical copy of the purchase order must be received via email info@printingcompany.com in order for production to begin.

What kind of printing methods do you use?

Screen printing

Screen printing is one of the methods we use for printing your designs onto our shirts. Screen printing is the same basic process as using a stencil, except instead of coloring in the parts of a stencil bit by bit, the entire image is prepared and pressed onto the shirt at once.

DTG printing

Direct to garment (or DTG) printing involves an advanced inkjet printer laying ink directly onto a garment. These prints are generally thinner than screenprints, allowing for more intricate designs and a softer print texture. The full range of color in a photograph or gradients of an image can be expressed.

Heat Printing

Heat Printing, also known as heat transfer printing, is the process of transferring heat-applied materials to various items using a heat press.


Embroidery provides  a long-lasting and refined look to designs. It is done by an embroidery machine that stitches threads directly into the garment, making for a polished look that withstands wear and tear. That’s why it has become a staple for uniform apparel

What is your maximum print size for screen printing?

We can print pretty much anywhere on the garments that you want as long as it fits within our maximum print size. We typically do not print over a seam unless it's a hooded sweatshirt.

  • Adult garments — 14" x 16"
  • Youth / Small ladies garments — 10" x 12"
  • Sleeve prints — 4" x 16"

If an artwork does not fit the max print area, it will be scaled to fit.

Can I print on the sleeves of my shirt?

Yes. You can add a sleeve print to many of our garments by using the "Add Sleeve Print" tool in the Design Lab. Sleeve prints must be small enough to fit the length and width of a sleeve.

Can you print over zippers and seams?

Yes, we can! However, the print may be skewed a little or not as clear as it would normally be if printed directly on the garment.

Can you print copyrighted images?

No. As we are not a licensed printer it would infringe on official merchandise, we must follow these regulations.

If you are able to provide written permission to print copyrighted images via email info@printingcompany.com. We would be more than happy to print it for you.

How can I add Custom Names and Numbers to my design?

Use the "Personalize" feature located in the header bar of the Design Lab page to enter the names and/or numbers on the appropriate sizes of your t-shirts. From there, using the "Enter Custom List" button, you’ll be able to input a custom list of names and numbers.

The personalization portion of your design may have a different material and color than the rest of your design.

What resolution should I use when uploading my design for printing?

We recommend 300 DPI or higher. Vector files will produce the highest quality results. For non-vector files, upload an image with at least 150 DPI or higher.

Don’t worry. Send us what you have and we will advise on the rest.

What kind of artwork assistance can I get from your team?

Some common complimentary services we provide are:

  • Design alignment/centering
  • Matching your design color(s) to Pantone color(s)
  • Checking for aesthetics, printability, and errors.
  • Adjusting layering issues

Ready to try?